Terms & Conditions
Last updated: October 2026
These terms apply to all appointments with AlmSens Wellness (KvK 98984292), Kloosterstraat 31A, 4921 BC Made, the Netherlands. By making an appointment — online, by email, by telephone or by another agreed method — you accept these terms.
1. General service policy
Massage sessions at AlmSens Wellness are personalised according to the individual client, their preferences and the nature of the session booked. The exact techniques used may therefore vary from one appointment to another.
To maintain a calm and relaxing environment, please keep your mobile phone on silent during your appointment.
For clients under the age of 16, consent from a parent or legal guardian is required. For children under 12, a parent or legal guardian must be present during the session.
2. Booking and payment
Current session prices are published on the AlmSens Wellness website and/or shown during the booking process. Prices include VAT.
Appointments can be booked through the AlmSens Wellness online booking system (powered by Salonized), by email or by telephone.
Payment is due on the day of the appointment, in cash or via a Tikkie/payment request sent after the session.
The fee relates to the time specifically reserved for your appointment. The cancellation, rescheduling and no-show conditions below therefore also apply when you do not attend a reserved appointment.
3. Arriving late
Please arrive 5–10 minutes before your scheduled appointment, so you can settle in before your session begins.
If you arrive late, your session may need to be shortened so that the next client can start on time. The full price of the originally booked session still applies.
If you arrive more than 15 minutes late without letting AlmSens Wellness know, the appointment may be treated as a no-show and charged in full.
4. Cancellation and rescheduling
You can cancel or reschedule your appointment free of charge up to 24 hours before the scheduled start time.
Appointments cancelled or rescheduled less than 24 hours before the scheduled start time are charged at 100% of the session price.
5. Missed appointments (no-shows)
If you do not attend your appointment and have not cancelled or rescheduled it at least 24 hours in advance, the full session price will be charged.
6. Cancellation by AlmSens Wellness
AlmSens Wellness reserves the right to cancel or reschedule an appointment due to illness, unforeseen circumstances or circumstances beyond the therapist’s reasonable control. In that case you will be contacted as soon as reasonably possible by email or telephone and, where possible, offered an alternative appointment. You will not be charged for an appointment cancelled by AlmSens Wellness.
AlmSens Wellness reserves the right to refuse or end a session in the event of inappropriate, threatening, discriminatory, sexual, aggressive or otherwise unacceptable behaviour, or when hygiene or safety circumstances make it inappropriate to continue.
7. Arrival and personal information
Before your massage begins, we will take a few moments to discuss how you are feeling, your preferences and anything relevant to your session.
When booking through Salonized, you may be asked for your name, telephone number and email address, as well as any information you choose to provide in the optional message field. Personal information is handled in accordance with the Privacy Policy.
8. Health information and contraindications
Before your session you may be asked verbally about relevant health conditions, injuries, pregnancy, medication, allergies or other circumstances that may be important for providing your massage safely and appropriately. It is your responsibility to inform AlmSens Wellness of any relevant circumstances.
This information is used to decide whether the massage is appropriate and whether techniques, pressure, oils, essential oils, heat or other elements of the session should be adapted. It is normally discussed verbally and is not recorded or kept as a medical file. If relevant information is not disclosed, AlmSens Wellness cannot take it into account.
Massage and wellness services provided by AlmSens Wellness are not a substitute for medical diagnosis, medical treatment, physiotherapy or other appropriate healthcare. AlmSens Wellness may modify, postpone or refuse a session when there is a reasonable concern that it may be inappropriate or unsafe. If you are unsure whether massage is suitable for you because of a medical condition, recent surgery, injury, pregnancy, medication or another health concern, please consult an appropriate healthcare professional first.
9. Health insurance
AlmSens Wellness services are currently not eligible for reimbursement through Dutch (supplementary) health insurance. An invoice can be provided upon request.